Cookie Policy

This is the Cookies Policy for the services available at ohanamua.co.uk (our Services) and all other platforms under our control. Our Services are operated by or on behalf of Ohana Mua Ltd, a company registered in England and Wales under company number 14651342 whose registered office is at 15 Front Street, Sherburn Hill, Durham, Co. Durham DH6 1PA (“Ohana Mua”, “Ohana”, “we”, “us”, “our”). We are committed to protecting and respecting your privacy. You may contact us by email at [email protected].

This policy sets out our use of cookies and other similar technologies on our sites. It should be read in conjunction with our Privacy Policy.

Scope of this policy

This policy applies between you, the user of our site, and Ohana. When you visit our site, and before any cookies are placed on your computer, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies you are enabling us to provide a better experience and service. You may, if you wish, deny consent to the placing of these cookies, however, certain features of the site may not function fully or as intended.

Our use of cookies and other similar technologies on our website

Our site uses cookies and similar technologies to help customise the site and improve your experience using the site.

We use these cookies and other technologies because using them is in our legitimate interests (where we have considered that these are not overridden by your rights), and, in some cases, where required by law, where you have consented to their use.

What are cookies?

A cookie is a small text file placed on your computer by a website when you visit certain parts of the website and/or when you use certain features of the website. Cookies and similar technologies enable you to be remembered when using that computer or device to interact with a website and can be used to manage a range of features and content as well as storing searches and presenting personalised content.

Types of cookies

We use the following types of cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into areas of the site.
• Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us for our legitimate interests of improving the way our site works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These cookies are used to recognise you when you return to our site. This enables us to personalise our content for you, such as greeting you by name or remembering your preferences. By using the site you agree to our placement of functionality cookies.

You can find a list of the cookies that we use in the attached Cookie Schedule.

We have carefully chosen these cookies and have taken steps to ensure that your privacy is protected and respected at all times.

When we use other technologies

Ohana Mua uses HubSpot to help us deliver and monitor the communications we send. Their digital tools let us see whether a recipient has clicked any of the links in our email, which help us understand what content that recipient appears to be interested in and allow us to personalise the content of future of our messages.

These digital tools include the use of pixels. Pixels are a similar technology to cookies and we use them in these emails enable us to see:

• if the email was opened
• where the device opening the email was located (based on the device’s IP address)
• the type of email service (e.g. Outlook) that was used
• if the email (or its content) were shared on social media
• if the email was flagged as spam

How to control your cookies

You can choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies and similar technologies but this can be changed. For further details, please see the help menu in your internet browser.

You can switch off cookies at any time, however, you may lose information that enables you to access our site and/or platform more quickly and efficiently, and you may not be able to take full advantage of our site if you do so.

The effect of disabling cookies depends on which cookies you disable but, in general, the website may not operate properly if all cookies are switched off. If you only disable third party cookies, you will not be prevented from using the website. If you disable all cookies, you may be unable to use the full functionality of the site and/or platform.

Where you have not set your permissions, we may also separately prompt you regarding our use of cookies on the site.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

Changes to this policy

Ohana Mua reserves the right to change this cookie policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the site and you are deemed to have accepted the terms of the cookie policy on your first use of the site following the alterations.

Cookies Schedule

Below are details of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

The table below provides more information about the individual cookies we use and the purposes for which we use them:

Strictly necessary cookies

Scope of this policy

We have built a custom package for platform analytics, which allows us to identify returning session information while respecting privacy and providing the Ohana team with only anonymised data.